Terms of service

Terms of Service

About these terms

These terms apply to purchases from and use of The Harrison Family Melbourne website, operated by [legal entity name and business address]. Our Returns and Refund, Shipping and Privacy Policies provide additional information about your purchase and use of the store.

Placing orders

Please provide accurate contact, billing and delivery information and use a payment method you are authorised to use.

[Insert when an order becomes accepted—for example, when an acceptance confirmation is sent—and distinguish this from an automated order acknowledgement.]

If we cannot fulfil your order, we will contact you and refund any payment for goods we cannot supply. We will not substitute products or increase an agreed price without your consent.

Products and pricing

Product descriptions, prices and availability are shown on the website. Screen settings may affect how colours appear, but this does not limit your rights if a product materially differs from its description.

Prices are displayed in [currency]. Applicable taxes and delivery charges are disclosed before payment. Changes to listed prices apply to future purchases.

Changes and cancellations

To request a change or cancellation, contact support@theharrisonfamilymelbourne.com promptly. We will confirm whether the request can be accommodated based on the order’s fulfilment status. This does not affect any cancellation or refund rights provided by law.

Website use and intellectual property

You must not use the website for fraud, unlawful activities, unauthorised access or interference with its operation.

Website branding, images and content belong to us or our licensors. You may use them as permitted by law; other commercial reproduction requires permission.

Consumer rights and liability

Nothing in these terms excludes or restricts rights, guarantees or remedies that cannot lawfully be excluded, including those under the Australian Consumer Law. Our responsibility for products, services and loss is determined by applicable law.

Disputes and changes

Please contact us first so we can try to resolve a concern. These terms do not prevent you from approaching a consumer authority or exercising legal rights.

We may update these terms for future use and purchases. Changes do not retrospectively alter an existing order without your agreement.

Governing law: [Confirm the appropriate Australian state or territory.] Any applicable mandatory consumer protections remain available.