Refund policy

Returns and Refund Policy

At The Harrison Family Melbourne, we accept change-of-mind return requests within 30 days of delivery.

Items must be unworn, unwashed and in their original condition, with original tags attached. These conditions apply only to change-of-mind returns.

To request a return, email support@theharrisonfamilymelbourne.com with your order number. We will provide return instructions and the correct return address.

Change-of-mind return postage: [Confirm whether paid by the customer or provided free.]

Once we receive and assess your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty or does not match your order, contact us so we can resolve the issue.

Nothing in this policy limits your rights under the Australian Consumer Law. The 30-day change-of-mind window does not limit your rights concerning faulty products. We cover reasonable return costs for confirmed faulty or incorrect items.